Payment Processing- First Atlantic Commerce

FORWARD MULTIMEDIA has been an official Strategic Partner with First Atlantic Commerce to offer the TT Dollar Payment Gateway since 2013

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As of 2019, ALL local banks have partnered with FAC to offer online payment solutions for E-Commerce websites.

First Atlantic Commerce (FAC), is a payment gateway provider based in Bermuda and offers a TT Dollar gateway available in Trinidad & Tobago in partnership with our local banks.

As of 2019, the ALL local banks, namely First Citizens Bank (FCB), Republic Bank, Scotiabank, RBC Royal Bank, CIBC First Caribbean Bank offer FAC’s payment gateway.

These alliances have tremendous advantages and now finally overcomes the challenges faced by Trinidad & Tobago businesses by having an E-Commerce solution in Trinidad & Tobago that’s specifically marketed to them.

In the past FORWARD MULTIMEDIA had to use US based options like PayPal and 2Checkout both of which had their unique challenges that required working around, all of which still exist today. These were the main reasons behind the ‘Starting An E-Commerce Website In Trinidad & Tobago’ series of articles.

The First Atlantic Commerce (FAC) solution is not new to Trinidad & Tobago, was available for quite some time but only offered to corporate and commercial clients via Scotiabank. In late 2013 First Citizens bank came on board and eventually the two other banks followed in 2015. By 2019, all banks carry the FAC, which is not surprising given that E-Commerce is now growing steadily.

Forward Multimedia recommends no particular bank

From my experience of FAC integrations via four of the five banks (Scotiabank being the fifth), I have no clear favorite. Each have their own terms and relationships with FAC, pricing structure etc. Generally I advise clients to stick with the bank they do business with. If they deal with multiple banks, as do most, then they’re free to shop around and choose the best deal.

The Online Payment Solution for Trinidad & Tobago


All online shopping carts needs a payment system integrated for customers to checkout. The beauty about the First Atlantic Commerce gateway is the processing of payments in TT Dollars in addition to several other features that were not available from PayPal and 2Checkout.

Processing in USD is possible for international transactions when customers use non T&T issued credit cards and you, the merchant, legitimately earn your own USD which you have a right to. Not all banks automatically allow USD transactions, Republic Bank for example, needs to ‘monitor’ your account first before they can grant that privilege. I’ve had FCB allow it without issue.

KEY FEATURES/BENEFITS

  • Direct merchant account with acquiring bank (as opposed to an aggregate account)
  • No need to redirect customers away from merchant site to a 3rd party payment page
  • Daily settlement/payouts
  • Multi-currency processing including local Trinidad & Tobago Dollars
  • Real-time processing
  • Virtual Terminal
  • Mail Order/Telephone Order (MOTO) processing

  • Repeat and Subscription Billing
  • Customizable Hosted Pages
  • Card Number Tokenization
  • Ukash payment option
  • Multi-currency check issuing & EFT
  • Secure, web-based transaction reporting
  • 24 x 7 telephone, web and email technical support
  • 3-D Secureā„¢
  • CVV2/CVC2/CID and AVS checks
  • PCI Compliant gateway

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No more online payment workarounds

Finally, all the moving parts for a working online store are at our disposal. The TT Dollar payment gateway has the support of ALL major local financial institutions in Trinidad & Tobago.

The headaches to workaround with the also more expensive US based payment processors like PayPal and 2Checkout are finally a thing of the past.

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No US based gateway offered

Please note that only local payment gateways are offered by Forward Multimedia. US based solutions are no longer offered for the following reasons:

  1. We have solutions designed for Trinidad & Tobago
  2. The providers work closely with you and us
  3. No more challenges to work around
  4. It will greatly help develop local E-commerce

Download Pre-qualification Form

The first step of the process is to submit the pre-qualification form. Please download and fill out. When we get started on your website this form will have to be submitted to First Citizens Bank (FCB).

Download Pre-Application Form

Almost There
Now that the biggest obstacle in the way of local E-Commerce is out of the way, all that’s left is the final piece of the puzzle for you: SHIPPING!

Until TT Post rolls out our national postal code system, having varying delivery costs by geographic area in Trinidad & Tobago will not be possible. It is possible to set up shipping rates by island in the Caribbean though.

We can still use TT Post or private courier service or your own delivery vehicles, so it’s a minor inconvenience we’ll just have to live with till it happens.

How processing works

When a customer shops on your site, fills the shopping cart and proceeds to the checkout phase, this is what happens (see diagram on your right)

As you can see it’s quite an involved process with many steps that seem to happen instantaneously. Your bank must first provide your Merchant ID (MID) to connect to the gateway provided by First Atlantic Commerce.

Because your customer is directed to a hosted payment page, one of the security requirements for this is the need to have an SSL Certificate from a major provider like GeoTrust, Verisign or Thawte. FORWARD MULTIMEDIA recommends GeoTrust and have used it on all sites integrated so far without issue and it is affordable.

Cost of the payment solution

Apart from the transaction fees incurred after they gateway goes live on your site, each bank has their own set-up fees and monthly fees. However, there is a one-time integration cost for implementation and testing of the gateway to your Magento or WordPress website.

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