Knowledge base backup
Knowledgebase
This knowledgebase brings together all frequently asked questions from our pricing plans in one place. It’s designed to give you quick clarity on features, terms, and processes so you can better understand what’s included and make informed decisions with confidence.
Platforms
The WordPress Content Management System (CMS) is the most popular on the planet. Combined with Woo Commerce also makes it the number one platform for E-Commerce.
Our promised lead-time is generally 6-8 weeks. The counter starts when we receive the first information from the client. We encourage clients to submit info in a timely manner to keep the project moving.
Yes. The back-end is very user friendly and anyone comfortable with computer applications like Word, Excel can be easily trained to make simple updates to page content, image galleries and menus before having to call us.
After the courtesy post-launch support period, clients can enroll in our affordable annual maintenance plans.
Platforms
Globally, WooCommerce is the most popular E-Commerce shopping cart worldwide, It was acquired by Automattic, the parent company of WordPress, and provides a seamless integration with the WordPress platform. It is the most popular shopping cart in T&T, and generally easy to use by non-techs. Many plug-ins exist, both free and paid to extend functionality, so it is very versatile.
Yes Shopify is an option and powers many stores in Trinidad & Tobago as a user friendly alternative to Woo Commerce. It’s a hosted solution requiring a monthly subscription, and is generally suited to the non-techs and DIY’ers. See our full article on Shopify on our blog: Does Shopify work in Trinidad & Tobago.
Yes Shopify is an option and powers many stores in Trinidad & Tobago as a user friendly alternative to Woo Commerce. It’s a hosted solution requiring a monthly subscription, and is generally suited to the non-techs and DIY’ers. See our full article on Shopify on our blog: Does Shopify work in Trinidad & Tobago.
Only if your point of sale software is compatible with WooCommerce or Shopify (like Lightspeed does), do we do such syncs. A few POS systems promoted in T&T have third party WordPress plug-ins, like Odoo and Loyverse, but have many key limitations. We prefer native (built-in) compatibility over use of third party plug-ins.
Payment Gateways
Yes Shopify is an option and powers many stores in Trinidad & Tobago as a user friendly alternative to Woo Commerce. It’s a hosted solution requiring a monthly subscription, and is generally suited to the non-techs and DIY’ers. See our full article on Shopify on our blog: Does Shopify work in Trinidad & Tobago.
Yes Shopify is an option and powers many stores in Trinidad & Tobago as a user friendly alternative to Woo Commerce. It’s a hosted solution requiring a monthly subscription, and is generally suited to the non-techs and DIY’ers. See our full article on Shopify on our blog: Does Shopify work in Trinidad & Tobago.
Yes Shopify is an option and powers many stores in Trinidad & Tobago as a user friendly alternative to Woo Commerce. It’s a hosted solution requiring a monthly subscription, and is generally suited to the non-techs and DIY’ers. See our full article on Shopify on our blog: Does Shopify work in Trinidad & Tobago.
Yes Shopify is an option and powers many stores in Trinidad & Tobago as a user friendly alternative to Woo Commerce. It’s a hosted solution requiring a monthly subscription, and is generally suited to the non-techs and DIY’ers. See our full article on Shopify on our blog: Does Shopify work in Trinidad & Tobago.
Only if your point of sale software is compatible with WooCommerce or Shopify (like Lightspeed does), do we do such syncs. A few POS systems promoted in T&T have third party WordPress plug-ins, like Odoo and Loyverse, but have many key limitations. We prefer native (built-in) compatibility over use of third party plug-ins.
It is technically possible via our two (2) local payment gateways: First Atlantic Commerce and Scotiabank eCom+. However, it is the banks that authorize USD merchant accounts. Note that locally issued credit cards do NOT earn USD, only foreign cards do, but it’s the banks’ call to allow you to keep.
It is technically possible via our two (2) local payment gateways: First Atlantic Commerce and Scotiabank eCom+. However, it is the banks that authorize USD merchant accounts. Note that locally issued credit cards do NOT earn USD, only foreign cards do, but it’s the banks’ call to allow you to keep.
Delivery
Yes Shopify is an option and powers many stores in Trinidad & Tobago as a user friendly alternative to Woo Commerce. It’s a hosted solution requiring a monthly subscription, and is generally suited to the non-techs and DIY’ers. See our full article on Shopify on our blog: Does Shopify work in Trinidad & Tobago.
It is technically possible via our two (2) local payment gateways: First Atlantic Commerce and Scotiabank eCom+. However, it is the banks that authorize USD merchant accounts. Note that locally issued credit cards do NOT earn USD, only foreign cards do, but it’s the banks’ call to allow you to keep.
It is technically possible via our two (2) local payment gateways: First Atlantic Commerce and Scotiabank eCom+. However, it is the banks that authorize USD merchant accounts. Note that locally issued credit cards do NOT earn USD, only foreign cards do, but it’s the banks’ call to allow you to keep.
It is technically possible via our two (2) local payment gateways: First Atlantic Commerce and Scotiabank eCom+. However, it is the banks that authorize USD merchant accounts. Note that locally issued credit cards do NOT earn USD, only foreign cards do, but it’s the banks’ call to allow you to keep.
Only if your point of sale software is compatible with WooCommerce or Shopify (like Lightspeed does), do we do such syncs. A few POS systems promoted in T&T have third party WordPress plug-ins, like Odoo and Loyverse, but have many key limitations. We prefer native (built-in) compatibility over use of third party plug-ins.
Frequently Asked Questions
Turnaround times vary by format. Short-form videos may be completed within days, while larger productions require more planning, shooting, and editing time.
Forward Multimedia has invested heavily in professional-grade cameras, lighting, microphones, and supporting equipment and accessories to ensure high-quality visuals and sound suitable for digital platforms.
Yes, though most clients engage video as part of a broader social media or digital strategy for maximum impact.
Yes. Videos are produced with platform-specific formats in mind, allowing them to be repurposed across social media, websites, ad, and even TV commercials.
Social Media Marketing
Frequently Asked Questions
Yes. We encourage business to try on their own if they feel savvy enough; you can go far if you have good business skills and use some common sense. We also encourage you to try free and low-cost tools. When, as we say in Trini: ‘water gets more than flour’ and you feel you’re out of your depth, then for sure you’ll need to hire a professional.
Yes we do. We don’t heavily promote such a la carte services as we prefer maintain content production as part of our marketing strategy we assist you in developing. However, if you’re comfortable with your own strategy design, we can provide static images, AI, and standard video.
Social media growth is cumulative, not instant. Some campaigns are fortunate to see early engagement gains, but sustainable results typically develop over 3–6 months of consistent activity. We encourage you to put your head down and do the work, stay focused and results will follow. That doesn’t mean wait at least 3 months; many small ‘wins’ are possible that would provide encouragement and confirm that you’re on the right track.
No agency can ethically guarantee virality or sales. Yes Trinis want results and want it right now. What we do guarantee is a structured, data-informed approach designed to maximize visibility, engagement, and conversion potential. Once we do all within our control, the rest is at the mercy of the universe; that’s the reality. A prayer wouldn’t hurt either…