Online Payment Processing: Fygaro

The Fygaro payment gateway has been available in T&T for the past few years but generally remained under the radar. It sits at the mid-tier position above the aggregators and below the top-tier gateway solutions.

Fygaro is a merchant account based solution, and most all banks in Trinidad & Tobago offer it.

What’s
Under the
Hood

As a licensed payment facilitator based in Latin America, Fygaro provides local and international payment processing via banking partnerships, and dedicated support across every territory they serve, which is thirty (30), which includes Trinidad & Tobago of course.

On This Page

About Fygaro

Fygaro is an all-in-one, PCI-DSS certified online payment and e-commerce platform launched in 2017, widely used in the Caribbean, Central America, and the US for managing digital invoices, payments, and web store creation. It enables businesses to accept payments via social media, chat, links, or its “vPOS” mobile app, which turns smartphones into contactless card readers.

How it Works

The Fygaro solution is a subscription based model for a flat monthly fee, payable in USD after creating a customer account on their website. The customer then opens a merchant account at any partner bank locally (most all banks in T&T are partnered).

When both the Fygaro account and merchant account are enabled, they are connected to a WooCommerce store via their plug-in, to enable online payments.

Who It's Best For

Fygaro is best suited for:

  • Small to medium businesses
  • Startups
  • Freelancers
  • Service Providers

Essentially, it is best for businesses with established banking relationships who would be more able to qualify for a merchant account.

It’s also suited to businesses with smaller budgets looking to set up online stores without heavy upfront investment for a top tier payment gateway but still have the benefit of a merchant account with quick settlement turnaround.

Platforms & Technical Compatibility

Fygaro has their own native plugin to connect to WooCommerce and Magento. There are no available extensions for other ecommerce platforms like Shopify or Wix. However, they do provide a API that would allow for a developer to do a custom integration with any platform.

The fact that the only native plug-ins are for only two platforms would indicate that there is not much interest or other issues with developing a compatible plug-in.

Key Features

  • Seamless integration with WooCommerce (and Magento)
  • No transaction fees
  • Cancel monthly subscription anytime
  • Settlements of funds in 1-3 days

Fees & Costs

Fygaro is free to set-up and has a flat monthly fee depending on the package you choose.

To summarize fees:

  • No set-up fee, open a free account online
  • Monthly fee starts at $4.99 USD/mth
  • No transaction fees

Forward Multimedia’s integration fee is separate

Integration Process

The integration process is as follows

  1. Obtain connection credentials from the bank
  2. We install and configure the Fygaro plug-in within your WooCommerce store.
  3. Test transactions are performed in the system.
  4. Live processing is activated.
  5. Final checkout testing is completed before launch.

Typical integration time after receiving credentials:

3–5 business days.

Sign-Up & Approval Process

The sign-up process is as follows

  1. Create an account on Fygaro’s website
  2. Apply for merchant account at bank

The merchant account application process requires standard business information.

Advantages & Considerations

Advantages

  • Easier onboarding compared to some international gateways
  • Local brand familiarity
  • Best for startups and small businesses

Considerations

  • International recognition may be lower than global gateways
  • Settlement processes depend on banking arrangements

Support

Payment-related issues are generally handled through:

  • Fygaro merchant support
  • The merchant’s bank (for settlement matters)
  • Forward Multimedia (for checkout integration or technical configuration)

If payment failures occur, we typically help identify whether the issue is gateway-related or technical.

Summary & Recommendation

Fygaro is one of the most accessible payment gateways available to businesses in Caribbean and even Internationally.

It provides a easy, simple to use payment infrastructure that works well for startups, small businesses, and companies launching their first online store.

If you’re looking for a payment solution with simpler onboarding than the other gateways.

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